{"id":1155,"date":"2026-08-20T13:38:59","date_gmt":"2026-08-20T11:38:59","guid":{"rendered":"https:\/\/kanzleifueralle.de\/?p=1155"},"modified":"2026-08-24T17:05:09","modified_gmt":"2026-08-24T15:05:09","slug":"rechtstipp-4-wenn-die-kuendigung-im-netz-zur-odyssee-wird","status":"publish","type":"post","link":"https:\/\/kanzleifueralle.de\/en\/2026\/08\/20\/rechtstipp-4-wenn-die-kuendigung-im-netz-zur-odyssee-wird\/","title":{"rendered":"Legal tip #4 \u2013 When giving notice online turns into an odyssey\u00a0"},"content":{"rendered":"<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Streaming subscription, mobile phone contract or online membership: anyone who can take out a continuous obligation online must generally also be able to cancel it online without complication.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">You know how it goes: a new series has come out, and you happen not to have the right subscription. Fortunately, that is quickly sorted. After two clicks, an email address, PayPal details, a tick in a box, and you are straight into the latest season of your favourite series.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to cancel this contract again months later, however, a minor digital odyssey not infrequently begins. The cancellation button is simply nowhere to be found. Instead, special offers, discounts or the polite question of whether you would rather \u201epause\u201c the contract appear. The cancellation unexpectedly turns into a sales pitch again.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The legislature and the courts have long since set clear limits on such dismissal labyrinths.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">The cancellation button is not a friendly extra<\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Anyone offering continuous obligations that can be concluded online (e.g. streaming subscriptions or mobile phone contracts) must provide consumers with a under Section 312k of the German Civil Code (BGB) <strong>cancellation button<\/strong> provide. And this must not be buried somewhere deep in the depths of the website. The button must instead<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>constantly available and<\/li>\n\n\n\n<li>be both immediate and easily accessible.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The further path after clicking the cancellation button is also precisely prescribed by law: the cancellation button must lead directly to a <strong>Confirmation page <\/strong>lead. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Only the information specified in Section 312k(2) sentence 3 of the German Civil Code (BGB) may be requested here (such as for the identification of the person, the clear designation of the contract, the type and time of cancellation, and the email address to which the cancellation confirmation is to be sent). The confirmation page must contain a clearly legible confirmation button, which is labelled with words such as \u201ecancel now\u201c.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">No room for a redundancy obstacle course<\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Also regarding a potential \u201ecancellation gauntlet\u201c, the Federal Court of Justice recently provided clarity (judgment of 16.07.2026, ref. I ZR 200\/25).<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">A company confronted customers on the confirmation page with a \u201esave offer\u201c and the option to pause the contract instead.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">According to the Federal Court of Justice (BGH), Section 312k(2) sentence 3 of the Civil Code (BGB) exhaustively regulates what may be requested and displayed on the confirmation page. No further details, offers or information have any place there. The Karlsruhe judges justify this, among other things, by the strict, two-stage procedure intended by the legislature: with the first click on \u201eCancel contract here\u201c, the intention to cancel is already unequivocally declared, and the cancellation declaration itself only takes place via the confirmation button.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">There is no room for distraction in between.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">At this point, the business should no longer be permitted to influence the consumer towards a different decision. Discount offers, alternative contract models, or the option simply to \u201epause\u201c the contract therefore have no place in this intermediate space. The legislative mechanism specifically does not provide for a second sales opportunity.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">A \u201eHow about a break?\u201c on the path to cancellation is not merely sensationalist in design, it is unlawful. And this is regardless of whether the cancellation ultimately remains technically possible anyway. The mere risk that consumers might be unsettled or distracted from their actual goal is sufficient.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">The potential consequence: right to summary dismissal<\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">However, the real masterstroke of Section 312k of the German Civil Code (BGB) for consumers lies in its legal consequence.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If the mandatory cancellation button is missing or is not provided properly, Section 312k paragraph 6 of the German Civil Code (BGB) may apply. The contract can be terminated at any time and without observing a notice period.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Anyone who still thought they were bound for months can under certain circumstances terminate the contract with immediate effect. This is not merely a \u201eDIN standard\u201c for website design, but a regulation with very tangible consequences for the existence and payment obligation of the contract. Naturally, all other rights of extraordinary termination also remain unaffected.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">First screenshot, then the cancellation<\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">One point is often overlooked in practice: anyone who relies on a missing or defective termination option must also be able to prove this in case of doubt.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">It is therefore not enough simply to cancel and trust that the provider will later remember the exact layout of their own website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is wiser to document the process:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Screenshot of the website or customer account,<\/li>\n\n\n\n<li>Screenshot or screen recording of the entire cancellation process.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Especially with dynamic websites, the design can change quickly. Anyone who preserves evidence while the infringement is still visible is in a significantly better position later on.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tip:<\/strong> Anyone wishing to cancel an ongoing contract concluded online and who does not encounter a proper cancellation button should not resign themselves to the situation prematurely and simply carry on paying. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Instead, it is worth doing a quick check:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Is Section 312k of the Civil Code (BGB) applicable to the specific contract at all?<\/li>\n\n\n\n<li>Is the legally required cancellation button actually missing, or is it not working properly?<\/li>\n\n\n\n<li>How was the dismissal process structured in detail? Was I forced to go through a \u201etermination gauntlet\u201c?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background\"\/>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:italic;font-weight:400\">This post is for general information only and does not constitute legal advice. It cannot and is not intended to replace individual legal advice in specific cases. Every situation has particularities that may require a different legal assessment. To assess your personal situation and develop a solution tailored to your case, obtaining qualified legal advice is recommended.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Streaming subscription, mobile phone contract or online membership: anyone who can take out a continuing obligation on the internet must in principle also be able to cancel it online without complications. <\/p>","protected":false},"author":2,"featured_media":1157,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"[]"},"categories":[21],"tags":[37],"class_list":["post-1155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unkategorisiert-de","tag-widerstand"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Rechtstipp #4 \u2013 Wenn die K\u00fcndigung im Netz zur Odyssee wird\u00a0 - 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